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$1,080,000.00
$1,080,000.00
$1,080,000.00
$1,080,000.00
$1,080,000.00
1,908,163,265
This can occur due to a lack of rescheduling/outreach/reminders after a patient cancels, reschedules, or no-shows.
How often does a patient fall through due to cancellation or rescheduling?
375
Patients/Day × Patient Loss % × 20
$187,500
# of Patients Lost × Average Cost/Patient
$2,250,000
Revenue Lost/mo × 12
Due to the lack of ability to pick up the phone during off-hours, weekends, and peak times when the staff is overwhelmed
What % of your calls are missed?
625
Missed Call Rate % × Patients/Day × 20
$312,500
# of Patients Lost × Average Cost/Patient
$3,750,000
Revenue Lost/mo × 12
Due to salary on staff to make them take calls.
Average duration of each call
5,000
Calls Duration (mins) × Number of Calls/day × 20
83.3
Time Spent on Phone/mo (mins) ÷ 60
10.4
Total Time Spent on Phone/mo (hrs) ÷ 8
253
Fixed value
20
Fixed value
52.0%
Total Time Spent on Phone/mo (workdays) ÷ # of Workdays/mo
$38,400
Admin Cost ($/hour) × 8 × 20 × 12
$19,968
% of Time Spent on Phone/mo × Admin Salary/yr ($USD)
$19,968
Salary Amount Saved/yr
Note: Does NOT include costs of hiring, onboarding, training, maintenance, and benefits of staff.